Situation

A vendor in the Home and Kitchen category was encountering counterfeit product on several products sold on Amazon.com. Not only were there counterfeit offers in the buy box, there was a lack of control over price, content and loss of sales with 40+ 3rd party offers on the buy box. Quality of product reviews were diminishing due to customers receiving counterfeit product.

Recommendation

OeP identified an opportunity to enroll these products in the Transparency program with Amazon. The transparency program is an item-level tracing service that protects your brand from counterfeit. Vendors and Sellers can enroll product into transparency by stickering a unique Amazon generated QR code to each unit. Amazon FCs scan Transparency codes to ensure authentic units are shipped to customers. We selected two products that had low buy box win rates as a trial to ensure this program would be beneficial for our products.

Outcome